Shipping and return handling for quote-first B2B orders needs clarity, not retail-style promises. Sample dispatch, bulk-order transit planning, discrepancy review, and return discussion are handled against the confirmed order details.
Shipping and returns policy overview for Orviqo wholesale airbrush samples, bulk orders, and export projects.
Sample orders and bulk orders are handled differently. Samples are used to confirm fit, while bulk shipments are scheduled after product, packaging, plug, and document details are locked. Transit method depends on destination market, order size, and timing pressure.
Samples usually move first to confirm the product setup.
Bulk shipment planning begins after production details are frozen.
Transit method should match the commercial priority of the order.
Lead time and transit time should never be mixed together. Production timing depends on whether the order is standard or OEM. Transit timing depends on lane, destination, and shipment method. Buyers should confirm both before making downstream commitments.
Production timing and freight timing are separate decisions.
OEM packaging and plug splits often extend the schedule.
Internal delivery promises should be made after both stages are visible.
Return and discrepancy handling is reviewed against the actual order record, sample approval status, and shipment condition. This is a wholesale process, not a retail free-return policy. The fastest resolution usually starts with photos, carton details, and a clear summary of the issue.
Use shipment records and photos for discrepancy review.
Keep sample approval history available for technical discussions.
Handle return decisions against the real project terms, not generic assumptions.
Review adjacent product, application, and support details before you request pricing.
Check how MOQ and schedule interact before you promise a delivery window internally.
Lock plug format, cartons, and manual planning before bulk shipment is booked.
Send destination market and shipment questions to confirm the right next step.
If your team needs shipment planning reviewed before sampling or before final production approval, send the market, quantity, and carton assumptions.
